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Frequently asked questions
  • If you are on the home page www.eurostarshotels.co.uk you will find an "Offers” tab at the top. There you will find promotions with discounts of up to 35% in several of the chain's destinations and hotels.
  • Star Traveler is our customer loyalty programme. Being part of this club requires one night's stay in one of our hotels. After this stay you will receive an email informing you that you are now eligible to become a Star Traveler member. The benefits of our loyalty programme will be applied to you on your next reservation.
    You can find out more about Star Traveler here.
  • Enter our Corporate Area, register and once your application is approved we will send you access details so that you can use all our special services.
For other queries you can contact us via the chat on this same website. Operating hours are 9 am to 7 pm Monday to Friday.
You can also contact us via email, you will find our departments' contact details here.
If you wish, you can send us your questions and/or comments through Twitter by writing to @EurostarsHelp.
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