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Frequently asked questions
  • You can find the list of destinations and Eurostars hotels in our hotel catalogue.
  • To find out whether one of our establishments takes pets, enter the hotel's website and on the home page you will find a section called "General Information about the hotel". Among other information you will find out whether or not the hotel takes pets.
  • If you need to know where one of our hotels is or how to get there, click on the "contact and map" tab on the hotel's website for all the details.
  • To find out if a hotel has a car park you must go to the establishment's website. On the home page there is a "hotel services" section. If there is a car park for guests you will see a P icon. If you want to add a parking space to your stay, you will be able to check this option when you make your reservation.
  • To reserve a transfer to the hotel send an email directly to the hotel with the details of your reservation at the hotel (dates and name) and of your flight (number and time).
  • On the hotel's website, in the “Contact and Map” tab you will find both the hotel's email and its telephone number.
For other queries you can contact us via the chat on this same website. Operating hours are 9 am to 7 pm Monday to Friday.
You can also contact us via email, you will find our departments' contact details here.
If you wish, you can send us your questions and/or comments through Twitter by writing to @EurostarsHelp.