Frequently asked questions

Hotels

In which destinations is Eurostars Hotel Company present?

You can find the list of destinations and hotels in our hotel catalogue.

How can I find out whether the hotel takes pets?

To find out whether one of our establishments takes pets, enter the hotel's website and on the home page you will find a section called "General Information about the hotel". Among other information you will find out whether or not the hotel takes pets.

How do I get to the hotel?

If you need to know where one of our hotels is or how to get there, click on the "contact and map" tab on the hotel's website for all the details.

Where can I find out if the hotel has a car park and how much it costs?

To find out if a hotel has a car park you must go to the establishment's website. On the home page there is a "hotel services" section. If there is a car park for guests you will see a P icon. If you want to add a parking space to your stay, you will be able to check this option when you make your reservation.

How can I reserve a transfer from the airport to the hotel?

To reserve a transfer to the hotel send an email directly to the hotel with the details of your reservation at the hotel (dates and name) and of your flight (number and time).

How do I contact the hotel directly?

On the hotel's website, in the “Contact and Map” tab you will find both the hotel's email and its telephone number.

Promotions

Where can I find offers and promotions?

If you are on the home page www.eurostarshotels.co.uk  you will find an "Offers” tab at the top. There you will find promotions with discounts of up to 35% in several of the chain's destinations and hotels.

Is there a loyalty programme for Eurostars customers?

Star Traveler is our customer loyalty programme. Being part of this club requires one night's stay in one of our hotels. After this stay you will receive an email informing you that you are now eligible to become a Star Traveler member. The benefits of our loyalty programme will be applied to you on your next reservation.

You can find out more about Star Traveler.

I am a company and I would like to apply for the corporate services, how do I do it?

Enter our  Corporate Area, register and once your application is approved we will send you access details so that you can use all our special services.

Reservation

How do I view a reservation once I've made it?

To view a reservation you have made on our website, go to “My Reservation" page

How can I modify or cancel a reservation I have made?

To change or cancel a reservation you have made on our website, go to the “My Reservation" page.

Can I reserve a cot for my room?

When you are carrying out the reservation process on our website the "personalise the room" option will appear. Among other options, you can add a cot to your room if you are going to stay in it with a baby.

Can I choose the type of room I want (with views, with double bed…)?

On making the reservation you can specify what type of room you would prefer. If you have made the reservation and didn't select your preferences, you can enter them in "modify reservation" on our official website or by calling the hotel. Remember that these requests are always subject to availability and cannot be guaranteed until your arrival at the hotel.

Is there an Early Check In and/or Late Check Out option?

Both early check-in and late check-out requests are subject to availability and have a supplement. They are not guaranteed until you arrive at the hotel as they depend on the occupancy rate. You can ask the hotel the day before you arrive or on the day of your arrival.

Payment

How do I get my bill?

To receive the bill for your reservation at our hotels you can send an email to the hotel in question with all the details.