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General conditions
These General Terms and Conditions, together with the particular conditions of the reservation, regulate the conditions of your reservation. The reservation is subject to the legislation of the country of establishment and local legislation, and consumer rights based on their address.
Protection of personal data: the execution of the reservation implies the processing of personal data by the operator of the reservation and by the establishment. For data protection rights and detailed information, see the "privacy policy" section. Reservation operator: EUROSTARS HOTEL COMPANY SL, Registro Mercantil de Barcelona tomo 40703, Folio 196, Hoja B-372183, VAT code B64930910.
Address and contact information: see the contact section of the website.
Minimum age to make a reservation: 18 years.
Minors under 18 must stay at the hotel accompanied by their parents, guardians, or adults duly authorized by them. Hotel staff may request relevant documentation identifying the adults as parents/guardians or authorized persons. This is without prejudice to any different minimum age established by local law.
Minimum age to make a reservation at Eurostars Winter Haven, Eurostars Magnificent Mile, Eurostars Wall Street and Eurostars Langford hotels: 21 years old.
Payment method: as indicated in the reservation process, payment by Visa / Mastercard is accepted. Data can be used to verify the validity of the card details, bank pre-authorization, or the payment in advance (total or partial) according to the conditions of your reservation.
Prices: the prices shown are with VAT. Tourist taxes (if applicable) are not included in the price and will be specified separately in the particular conditions of your reservation.
Shipping costs: do not apply.
Customer service department: you can contact the reception of the establishment; see the contact section of the web.
Cancellation policy: the cancellation policy is indicated when making the reservation in the particular conditions. In the case of non-refundable reservations, if you cancel or no-show, the payment will not be refunded. If the booking conditions do not establish a cancellation policy, the provisions of current legislation will apply. Once lodged, the cancellation will be subject to the establishment's policy.
Right of withdrawal: according to consumer regulations, the right of withdrawal does not apply.
Online dispute resolution: We inform you of the existence of platforms for extrajudicial online dispute resolution, help in locating a platform and additional information on the European Commission website available at: https://consumer-redress.ec.europa.eu/ and through which consumers can submit their claims.
Metrópolis Apartments: Service provider: MOBILEP SL B21170634. Payment via Paytef.
See Protection of personal data: the execution of the reservation implies the processing of personal data by the operator of the reservation and by the establishment. For data protection rights and detailed information, see the "privacy policy" section. Reservation operator: EUROSTARS HOTEL COMPANY SL, Registro Mercantil de Barcelona tomo 40703, Folio 196, Hoja B-372183, VAT code B64930910.
Address and contact information: see the contact section of the website.
Minimum age to make a reservation: 18 years.
Minors under 18 must stay at the hotel accompanied by their parents, guardians, or adults duly authorized by them. Hotel staff may request relevant documentation identifying the adults as parents/guardians or authorized persons. This is without prejudice to any different minimum age established by local law.
Minimum age to make a reservation at Eurostars Winter Haven, Eurostars Magnificent Mile, Eurostars Wall Street and Eurostars Langford hotels: 21 years old.
Payment method: as indicated in the reservation process, payment by Visa / Mastercard is accepted. Data can be used to verify the validity of the card details, bank pre-authorization, or the payment in advance (total or partial) according to the conditions of your reservation.
Prices: the prices shown are with VAT. Tourist taxes (if applicable) are not included in the price and will be specified separately in the particular conditions of your reservation.
Shipping costs: do not apply.
Customer service department: you can contact the reception of the establishment; see the contact section of the web.
Cancellation policy: the cancellation policy is indicated when making the reservation in the particular conditions. In the case of non-refundable reservations, if you cancel or no-show, the payment will not be refunded. If the booking conditions do not establish a cancellation policy, the provisions of current legislation will apply. Once lodged, the cancellation will be subject to the establishment's policy.
Right of withdrawal: according to consumer regulations, the right of withdrawal does not apply.
Online dispute resolution: We inform you of the existence of platforms for extrajudicial online dispute resolution, help in locating a platform and additional information on the European Commission website available at: https://consumer-redress.ec.europa.eu/ and through which consumers can submit their claims.
Metrópolis Apartments: Service provider: MOBILEP SL B21170634. Payment via Paytef.
Terms and Conditions for Promotional Codes
The following terms and conditions govern the use of promotional codes offered by EUROSTARS HOTEL COMPANY, S.L., located at C/ Mallorca, 351, 08013, Barcelona, Spain, with VAT No. B64930910 (“EUROSTARS”).
Validity period: 03/11/2025 to 14/12/2025
Hotels included in the promotion:
- Eurostars Wall Street 4*
- Eurostars Langford 4*
- Eurostars The Boxer 4*
- Eurostars St Gregory Dupont Circle Georgetown 4*
- Eurostars Magnificent Mile 4*
- Eurostars Cayacoa 5*
- Eurostars Ambassador 4*
- Áurea Ana Palace Hotel 5*
- Eurostars Montgomery 5*
- Eurostars Aliados 5*
- Exe Essenzia Porto 4*
- Exe Panorama 4*
- Áurea Legends 4*
- Eurostars Berlin
- Eurostars Book Hotel 4*
- Eurostars Florence Boutique 4*
- Eurostars Hotel Excelsior 4*
- Grand Hotel Union Eurostars 4*
- Eurostars Roma Aeterna 4*
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Purpose of the Promotion
The promotional codes grant a special discount applicable to a selection of participating hotels, subject to room availability and established dates (see participating hotels at the end of this page). -
Requirements for Discount Application
- The promotion is valid only for reservations made through the official website.
- The discount will be applied by entering the corresponding code in the designated field during the booking process.
- The promotion is subject to availability and a limited number of rooms.
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Promotion Validity
- The promotional code will have a validity period (indicated at the end of this page).
- EUROSTARS reserves the right to modify or extend the promotion’s validity based on availability and demand.
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Terms of Use
- Not combinable with other promotions, discounts, or special rates.
- Not redeemable for cash or transferable to other persons.
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Cancellations and Modifications
- In case of cancellation, the discount may become void and the standard rate may apply.
- If the booking modification is allowed, the discount will remain valid only if the new dates fall within the code’s validity period.
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EUROSTARS Rights
EUROSTARS reserves the right to cancel, modify or suspend the promotion at any time without prior notice for justified reasons. The use of the promotional code implies acceptance of these terms and conditions. For any inquiries, please contact our customer service.
Validity period: 03/11/2025 to 14/12/2025
Hotels included in the promotion:
- Eurostars Wall Street 4*
- Eurostars Langford 4*
- Eurostars The Boxer 4*
- Eurostars St Gregory Dupont Circle Georgetown 4*
- Eurostars Magnificent Mile 4*
- Eurostars Cayacoa 5*
- Eurostars Ambassador 4*
- Áurea Ana Palace Hotel 5*
- Eurostars Montgomery 5*
- Eurostars Aliados 5*
- Exe Essenzia Porto 4*
- Exe Panorama 4*
- Áurea Legends 4*
- Eurostars Berlin
- Eurostars Book Hotel 4*
- Eurostars Florence Boutique 4*
- Eurostars Hotel Excelsior 4*
- Grand Hotel Union Eurostars 4*
- Eurostars Roma Aeterna 4*