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Frequently asked questions
  • To receive the bill for your reservation at our hotels you can send an email to the hotel in question with all the details.
For other queries you can contact us via the chat on this same website. Operating hours are 9 am to 7 pm Monday to Friday.
You can also contact us via email, you will find our departments' contact details here.
If you wish, you can send us your questions and/or comments through Twitter by writing to @EurostarsHelp.
Can we help you?From Monday to Friday: 10 am – 3 pm