Eurostars Hotel Company
If you wish to carry out any administrative step by telephone, please contact us at the number 913 342 196 24h/day.
Eurostars Hotel Company
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Eurostars Hotel Company
Our commitment
Exclusive advantages for your stay
What are our advantages?
Customers who book through our official website, as well as on all Eurostars Hotel Company pages, enjoy during their stay a series of added values ​​that differentiate us: welcome bottle of water, early check-in and late check-out.

Conditions of the advantages

• One bottle of water for each booked room.
• Early check-in and late check-out are subject to availability. Also, the check-in and check-out time may vary depending on the hotel.
• The exclusive advantages are not available for the Eurostars Araguaney , Eurostars Book Hotel , Eurostars Diana Palace , Eurostars Grand Central , Eurostars I-Hotel , Eurostars Magnificent Mile , Eurostars Wall Street , Exe Getafe, Exe Gran Hotel Almenar , Exe Internacional Palace , Exe Plaza Catalunya , Exe Princep , Exe Prisma , Exe Sevilla Palmera , Exe Suites 33 , Exe Villa d'Obidos E Ikonik Puebla.

At, and also at all Eurostars Hotels pages, you always have the best available price guaranteed. This is a firm commitment that we have with our customers: offer the best hotels, always at the best price in Internet.

We are so convinced of this, that if you make a reservation on our web page and, within two hours afterwards you find a lower rate available for the public on another website, we will give you the lowest price and in addition we will give you another 10% discount. For the rate change, it must coincide the dates, type of regime, type of room and conditions of consumption.

In addition to the guaranteed best price, if you make reservations at you have many other benefits. Don't hesitate: make your reservations now!

Other benefits of making reservations directly at
Telephone customer service 24h
Reservation in three clicks
Choose between immediately payment or direct payment at the hotel
Without administrative fees
Digicert security certificate
Immediate confirmation of reservation

Frequent questions

Is the best price guaranteed applicable to all contracts?
No. The best rate guaranteed of is applied only to the rates published on our web page aimed at the general public.

How do I make a claim if I find a better price?
If you find a lower price than the one that you reserved on the web in a period of two hours from confirming the reservation, you must send a request to Claims of Best Rate Guaranteed to the e-mail, or to the fax (+34) 93 295 53 70.
Don't forget to include a screenshot (keys "impr. Pant/PetSis" or "PrtSc key" or "Command-Shift-4" and paste) with the details of the rules and restrictions of this fee, which must be available.
Once our reservations team verifies that the information is correct and complies with the necessary Terms and Conditions, we will contact you to notify you of the change of fee with the 10% discount added. Remember: in order for the rate change to take effect, it must coincide with dates, type of regime, type of room and conditions of consumption. Check also the list of cases in which the guarantee of best price will be not applicable.

Terms and conditions

Rates for which the best price guaranteed will not be applied.

• Rates not guaranteed publicly (such as negotiated rates; special contracts or rates for groups, tour operators, companies, associations, etc.).
• Rates corresponding to opaque online pages (without identification of the name of the hotel, exact address or availability of guestrooms until the user has make payment of the reservation of the room/s).
• Rates corresponding to "promotional packages."
• Rates that contain errors on their webpage at the moment of making the query or reservation.
• Variations in the rate relative to fluctuations and/or differences of the currency exchange rate. The exchange rate must be the same as the one applied by Eurostars Hotels at the moment of purchase.
• Offline rates
• Rates corresponding to pages that offer services of payment for voucher books.