Eurostars Hotel Company
If you wish to carry out any administrative step by telephone, please contact us at the number 913 342 196 24h/day.
Eurostars Hotel Company
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eurostars hotel company

General conditions

These General Terms and Conditions, together with the particular conditions of the reservation, regulate the conditions of your reservation. The reservation is subject to the legislation of the country of establishment and local legislation, and consumer rights based on their address.

Protection of personal data: the execution of the reservation implies the processing of personal data by the operator of the reservation and by the establishment. For data protection rights and detailed information, see the "privacy policy" section. Reservation operator: EUROSTARS HOTEL COMPANY SL, Registro Mercantil de Barcelona tomo 40703, Folio 196, Hoja B-372183, VAT code B64930910.

Address and contact information: see the contact section of the website.

Minimum age to make a reservation: 18 years.

Minimum age to make a reservation at Eurostars Magnificent Mile, Eurostars Wall Street and Eurostars Langford hotels: 21 years old.

Payment method: as indicated in the reservation process, payment by Visa / Mastercard is accepted. Data can be used to verify the validity of the card details, bank pre-authorization, or the payment in advance (total or partial) according to the conditions of your reservation.

Prices: the prices shown are with VAT. Tourist taxes (if applicable) are not included in the price and will be specified separately in the particular conditions of your reservation.

Shipping costs: do not apply.

Customer service department: you can contact the reception of the establishment; see the contact section of the web.

Cancellation policy: the cancellation policy is indicated when making the reservation in the particular conditions. In the case of non-refundable reservations, if you cancel or no-show, the payment will not be refunded. If the booking conditions do not establish a cancellation policy, the provisions of current legislation will apply. Once lodged, the cancellation will be subject to the establishment's policy.

Right of withdrawal: according to consumer regulations, the right of withdrawal does not apply.

Conflict resolution: we inform you of the existence of a platform for extrajudicial resolution of online disputes made available by the European Commission, available at: and through which consumers can submit their claims.