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Frequently asked questions
  • To make reservations with Dakotabox or Wonderbox, contact reservas@hotusa.com, sending an email with a photo of the voucher, the hotel chosen and the desired dates.
    To make reservations with Smartbox, you can send an email to customercare.smartbox@restel.es.
For other queries you can contact us via the chat on this same website. Operating hours are 9 am to 7 pm Monday to Friday.
You can also contact us via email, you will find our departments' contact details here.
If you wish, you can send us your questions and/or comments through Twitter by writing to @EurostarsHelp.