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Frequently asked questions
  • To make reservations with Dakotabox or Wonderbox, contact, sending an email with a photo of the voucher, the hotel chosen and the desired dates.
    To make reservations with Smartbox, you can send an email to
For other queries you can contact us via the chat on this same website. Operating hours are 9 am to 7 pm Monday to Friday.
You can also contact us via email, you will find our departments' contact details here.
If you wish, you can send us your questions and/or comments through Twitter by writing to @EurostarsHelp.
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