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Frequently asked questions
  • To view a reservation you have made on our website, go to the “My Reservation" page here.
  • To change or cancel a reservation you have made on our website, go to the “My Reservation" page here.
  • When you are carrying out the reservation process on our website the "personalise the room" option will appear. Among other options, you can add a cot to your room if you are going to stay in it with a baby.
  • On making the reservation you can specify what type of room you would prefer. If you have made the reservation and didn't select your preferences, you can enter them in "modify reservation" on our official website or by calling the hotel. Remember that these requests are always subject to availability and cannot be guaranteed until your arrival at the hotel.
  • Both early check-in and late check-out requests are subject to availability and have a supplement. They are not guaranteed until you arrive at the hotel as they depend on the occupancy rate. You can ask the hotel the day before you arrive or on the day of your arrival.
For other queries you can contact us via the chat on this same website. Operating hours are 9 am to 7 pm Monday to Friday.
You can also contact us via email, you will find our departments' contact details here.
If you wish, you can send us your questions and/or comments through Twitter by writing to @EurostarsHelp.