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Home Eurostars Hotels >> Hotels Directory >> Country Austria >> City Vienna >> Eurostars Embassy
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Opinions
Eurostars Embassy

8.9
I CHOOSE IT FOR:
  • Feeling as good as at home
  • Its location a short distance from the Belvedere Palace

97% of our costumers recommend it

  • Cleaning

    9.1

  • Personal care

    9.2

  • Room comforts

    9

  • Location

    8.6

  • Hotel facilities

    8.7

24/05/2013 - Louise, Canada
  • Cleaning 10/10
  • Personal care 10/10
  • Room comforts 10/10
  • Location 7/10
  • Hotel facilities 10/10
  • The service we received was excellent and the staff at the check-in counter were great. i could tell that they were new and probably still in training and yet they were doing a great job. however i have to make a comment about their supervisor. i felt that the employees were very uncomfortable when she was around and they seemed intimidated by her. i have worked enough with the public to pick up on these things. i did speak to the supervisor regarding a day tour that we had arranged through the internet and i found her to be very rude and she basically told us that because we did not arrange the tour through the hotel or advise her the day before we were out of luck. thankfully after speaking to her over the phone, the clerk behind the counter called the tour company and resolved the issue. i think the supervisor needs to be trained in people skills when it comes to managing employees. again i need to commend the employees who did a terrific job. thanks for your attention.
  • Yes would recommend the hotel to a relative or a friend
Mark
9.4
11/05/2013 - Tam Man, Hong Kong
  • Cleaning 8/10
  • Personal care 8/10
  • Room comforts 8/10
  • Location 7/10
  • Hotel facilities 6/10
  • This is a very good hotel,just the wifi are not to strong but i will stay at this hotel again.
  • Yes would recommend the hotel to a relative or a friend
Mark
7.4
21/04/2013 - Katsiaryna, Belarus
  • Cleaning 8/10
  • Personal care 7/10
  • Room comforts 8/10
  • Location 8/10
  • Hotel facilities 8/10
  • Yes would recommend the hotel to a relative or a friend
Mark
7.8